I graduated from California State Polytechnic University, Pomona with a B.S in Hospitality Management. I received my degree in 3 years while managing industry related jobs in order to graduate with professional work experience.

I jumped from job to job at the beginning of my career to gain insight of various client lifecycles and processes. With 12 years into Customer Service, I became fascinated with data organization and the increased use of software tools to showcase a company success.

I successfully ran the Customer Success department for Whistle Messaging, Inc for 4 years until the company was acquired by Digital Arbitrage, Inc (Cloudbeds) in 2022.

During my time at Whistle, I setup an organized CRM, created a training outline, an onboarding process, customer and company policies while maintaining current client outreach, marketing and education such as a manual and knowledge base. Eventually hiring additional team members to help support training with client numbers increasing.