Work History
Lawmatics
2023 - Current
Account Manager
Cloudbeds
2022 - 2023
Customer Support Manager
Whistle Messaging, Inc.
2018 - 2022
Hired as a Client Success Manager and promoted to Director of Client Success.
Manages the Client Success Department; keeps track of company numbers and data, creates training outline and support documentation. Also engages with current cliental for upgrades, reviews and new feature highlights.
Learned: Team Management, Documentation Creation, Number Tracking/Reporting, Training
Shutterstock, Inc.
2017 - 2018
Hired as a Jr. Account Manager, Entertainment and promoted to Account Manager, Entertainment.
At first, assisted Account Manager with studio entertainment accounts. Provided ongoing sales support to existing customers and researched new sale leads. Switch roles to help maintain or extend existing accounts and develop new accounts as primary point of contact for production companies based in Los Angeles.
Learned: Platform User Experience, Email, Interpersonal Skills, Research / Data Cleanup
Live Love Spa, LLS.
2017
Hired as an Event Intern and applied later as a Client Relationship Manager.
Performed tasks for the Senior Events Manager in order to provide support with event logistics. Then, built and maintained relationships with clients for event retention. Coordinated and hosted clients for 6, two-day B2B event for top qualified spas in 5 territories; Minneapolis, Chicago, New York, New England and Mexico.
Learned: Customer Service, Sales, Time Management, Event Planning
MEDL Mobile, LLS.
2016
Hired as an Administrative Office Assistant.
Worked alongside the President and Vice President taking care of all of the administrative tasks for the company.
Day-to-day operations included; coordinating various calendars, taking phone calls and messages, sending emails, prepping for large meetings and presentations, capturing notes in meetings, and many other department tasks.
Learned: Self Starter, Management
Associated Students, Inc. - Cal Poly Pomona
2014 - 2016
Hired as a Clerical Assistant.
Supported the VP of the Programing and the Coordinator for Special Events coordinating university events and concerts hosted by the Student Body of Cal Poly Pomona.
Responsibilities included; organizing and managing files, acting as receptionists, scheduling meetings and appointments, and supporting other staff with organizational tasks for events and activities.
Learned: Advance Computer Skills
Jersey Mike’s Subs - City of Industry
2014 - 2015
Hired as a Marketing Coordinator.
Coordinated all the marketing and catering activities for the restaurant location. Assisted corporate with sharing initiatives and programs to the location team members.
Tasks included; coordinating community events, assisting with promotions, monitoring email, digital, social media, and marketing campaigns. Creating original content, and conducting market research to submit to corporate.
Learned: Project Management, Communication Skills
Hampton Inn & Suites - Santa Ana/Orange County Airport
2014
Greg Mattson - YouTube
Hired as a Front Desk Agent.
Served as guests’ first point of contact and manage all aspects of their stay. Responsible for checking guests in and out of their rooms. Ensuring that every single guest has an enjoyable experience at the property.
Main duties included; greeting the guests, answering questions, completing guest requests, recommend activities and restaurants, storing luggage and answering any incoming phone calls.
Learned: Attention to Detail and Organization